IT SUPPORT OFFICER

IT · London, London, City of
Department IT
Employment Type Full-Time

IT SUPPORT OFFICER

 

Based in London, Farringdon (remote during lockdown) and reporting directly to the Head of IT, this is a vital position within the IT operations function for an ambitious person with experience in IT support roles. We are looking for a candidate eager to progress to a more senior position with greater oversight and responsibility for hardware, software, and security system provisioning.

Responsibilities will include, but are not limited to:

 

  • Working with our IT Support partners handling internal IT requests such as access permissions and software licensing.
  • Providing second-line support for external customers. Main responsibilities will involve communicating with clients and ensuring bugs, incidents, and requests are routed to the correct staff for further investigation and resolution.
  • Management of security systems to ensure compliance with company policy and ISO 27001 standards. This will include:
    • Ensuring high security compliance with company-wide Password Management System.
    • Reviewing and resolving security alerts from cloud platforms and web-based IT systems.
    • Securing Windows devices and BYOD via Microsoft InTune security settings.
    • Tracking Anti-virus reports and ensuring all systems are regularly updated.
  •  Software deployments.
  • Testing and deploying equipment to customers.
  • Asset management to track computer and VR Headsets used by Staff and Customers.
  • Providing training and writing documentation for duties and work completed, projects, and equipment.
  • Work closely with the Head of IT on IT operations projects as required.Key Skills / Experience.


CANDIDATE PROFILE

 

Key Skills / Experience:

Microsoft Stack
• IT Support and Service Desk work
Communication with people of various technical capabilities

Strong written communication and documentation

 

Desirable:

ISO 27001

• Password Management Software
• Jira/Confluence
• Interest in public health/ mental health
 


Candidates may be required to undertake a technical interview as part of the OVR recruitment process, depending on the role.

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  • Location
    London, London, City of
  • Department
    IT
  • Employment Type
    Full-Time